RETURNS AND EXCHANGES

At Zahriné, we want you to love every piece you purchase.

If you are not completely satisfied, we are here to help.

For hygienic reasons, earrings are not suitable for return or exchange.

This policy helps us maintain the highest standards of hygiene and ensure the safety of all our customers.

IMPORTANT: NON-RETURNABLE ITEMS

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must be unworn, unused, in their original condition and returned within all original packaging and tags.

To initiate a return, please complete our Return Request Form.

Once your return is approved, we will send you instructions on how and where to send your item(s).

Customers are responsible for paying return shipping costs.

We recommend using a tracked service, as we are not responsible for items lost in transit

Once we receive and inspect your item, we will notify you of the approval or rejection.

If approved, your refund will be processed within 5-7 business days to your original payment method. Original shipping costs are non-refundable.

We are happy to offer exchanges for items of equal value, subject to availability.

Please contact us to request an exchange.

If the desired item is not available, we will issue a refund.

If your item arrives faulty or damaged, please contact us within 48 hours of delivery with photos of the item and packaging.

We will arrange a replacement or full refund, including return shipping costs.